Privacy Policy

1. Introduction

Puente Inc. ("we", "our") operates ALIVE Casino. This policy describes how we collect and use personal information when you use our platform and services.

2. Information We Collect

• Email address, username, and display name provided during registration.
• Gameplay data including bets placed, wins, losses, and game session information.
• AI companion conversation data and interaction history.
• Device information, browser type, IP address, and access timestamps.

3. How We Use Information

• To provide, operate, and improve the platform.
• To personalize AI companion interactions and enhance your experience.
• To maintain game integrity and prevent fraudulent activity.
• To communicate important service updates and announcements.

4. Data Storage and Security

• Data is stored securely using industry-standard encryption protocols.
• We use Supabase for secure data management and storage.
• We implement strict access controls, regular audits, and continuous monitoring to protect your information.

5. AI Companion Data

• Conversation history is stored to personalize and improve AI companion interactions.
• Users can request deletion of their conversation data at any time.
• AI responses are generated in real-time and are not pre-stored.

6. Cookies and Tracking

• We use essential cookies for session management and authentication.
• We use localStorage to save user preferences and settings.
• We do not use third-party advertising trackers on our platform.

7. Data Sharing

• We do not sell your personal data to third parties.
• Data may be shared with trusted service providers (hosting, analytics) under strict contractual agreements.
• We may disclose information if required by applicable law or legal process.

8. User Rights

• Right to access your personal data held by us.
• Right to request deletion of your personal data.
• Right to update or correct your account information.
• Contact our support team to submit any data-related requests.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a user under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Users will be notified of any material changes through the platform. Continued use of ALIVE Casino after changes are posted constitutes your acceptance of the revised policy.

11. Contact